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Returns Info

Thanks for shopping at The Cambridge Confectionery Company. If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns

 

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must ideally be unused and in the same condition that you received it. There are exceptions – please get in touch to discuss reasons for the return of an opened package. 

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Please include your reason for returning the item so we can take any comments on board!

Return to:

Calico Cottage T/A The Cambridge Confectionery Company

Unit 4 Arthur Park

Thorby Avenue

Cambs

PE15 0AZ

 

Refunds

 

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies

 

Shipping

You are responsible for returning the item.

We will refund any shipping costs incurred on both the initial purchase and returned goods.

 

Contact Us

 

If you have any questions on how to return your item to us, please contact us.